Integrations and Connections

Learn how to connect Next Gen Calls with third-party services for seamless communication across phone, text, email, and web channels.

const response = await fetch('https://api.example.com/v1/conversations/sync', {
  method: 'POST',
  headers: { 'Authorization': 'Bearer YOUR_API_KEY' },
  body: JSON.stringify({
    conversationId: 'conv_123',
    metadata: { customerId: 'cust_456' }
  })
});

Overview

Next Gen Calls supports a wide range of integrations to unify your communication channels. Connect phone numbers, SMS providers, email services, web chat widgets, and CRMs directly from your dashboard. Use webhooks for custom workflows and automate data syncing to keep your business data current.

Access all integrations from the Integrations tab in your dashboard at https://dashboard.example.com.

Phone and SMS Integrations

Set up phone and SMS providers like Twilio or Telnyx to route calls and messages to your AI agents.

Twilio

Connect your Twilio account for inbound/outbound calls and SMS.

Telnyx

Use Telnyx for global SMS and voice with low latency.

Setup Steps for Twilio

Create Twilio Account

Get Credentials

Copy your Account SID, Auth Token, and phone number from the Twilio console.

Configure in Dashboard

Navigate to Integrations > Phone/SMS in your Next Gen Calls dashboard. Enter your Twilio credentials and select channels.

Test Connection

Send a test SMS or make a call to verify the integration.

Email and Web Chat Connections

Integrate email providers and web chat tools to enable multi-channel AI engagement.

// Example: Configure SendGrid in dashboard
{
  "provider": "sendgrid",
  "apiKey": "YOUR_SENDGRID_API_KEY",
  "fromEmail": "agents@yourcompany.com"
}

Web chat integrations support real-time handoff to human agents when needed.

Webhook Configurations

Use webhooks to trigger custom actions on events like call completion or appointment booking.

Webhook Setup

const express = require('express');
const app = express();
app.use(express.json());

app.post('/webhook', (req, res) => {
  const event = req.body;
  if (event.type === 'call.completed') {
    // Sync to CRM
    console.log('Call ended:', event.data.callId);
  }
  res.status(200).send('OK');
});

app.listen(3000);

from flask import Flask, request, jsonify

app = Flask(__name__)

@app.route('/webhook', methods=['POST'])
def webhook():
    event = request.json
    if event['type'] == 'call.completed':
        # Sync to CRM
        print(f"Call ended: {event['data']['callId']}")
    return jsonify({'status': 'OK'}), 200

if __name__ == '__main__':
    app.run(port=3000)

path

webhookUrlstring

Required

Your public endpoint URL, e.g., https://your-webhook-url.com/webhook.

header

X-Signaturestring

HMAC signature for verification using your secret.

CRM and Database Syncing

Sync conversation data with popular CRMs.

CRM	Status	Sync Features
HubSpot	Supported	Contacts, Deals, Activities
Salesforce	Supported	Leads, Opportunities, Logs
Pipedrive	Beta	Persons, Deals, Notes

Use our API to push data to your database.

Next Steps

Dashboard Setup

Configure your first integration now.

API Reference

Explore full API for advanced integrations.

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