Core Features and Use Cases

Explore the main capabilities of Next Gen Calls, from inbound reception to outbound engagement, and how they apply to different business scenarios.

Overview

Next Gen Calls provides AI-powered smart agents that handle business communications across phone, text, email, and web channels. You get 24/7 coverage for inbound calls, automated lead follow-up, and campaign tools to grow your business. These features work through a unified command center, making it easy to manage agents and monitor performance.

Start by connecting your phone number and channels in the dashboard at https://dashboard.example.com to activate agents.

Key Features

Discover the core agents that power Next Gen Calls. Each one targets specific communication needs.

Smart Receptionist Agent

Answers inbound calls 24/7, books appointments, and qualifies leads automatically.

Engagement Agent

Follows up on leads via SMS, email, or calls to nurture opportunities.

Micro Agents

Automates targeted campaigns like reminders or promotions across channels.

Smart Receptionist Agent

Use the Smart Receptionist Agent to manage inbound communications without human intervention. It greets callers, answers questions, and schedules meetings based on your business rules.

How to Set It Up

Connect Phone Number

In your dashboard, add your business phone number and verify it.

Customize Greeting

Upload a custom voice prompt or use the AI-generated one.

// Example configuration via API
const config = {
  greeting: "Welcome to your business. How can I help?",
  scheduleMeeting: true
};

Test and Go Live

Make a test call to YOUR_PHONE_NUMBER and activate the agent.

Engagement Agent

The Engagement Agent keeps leads warm by sending personalized follow-ups. It integrates across channels for seamless communication.

Automate texts after missed calls.

// Webhook for SMS integration
app.post('/webhook/sms', (req, res) => {
  const { phone, message } = req.body;
  // Send via Next Gen Calls API
  fetch('https://api.example.com/v1/sms/send', {
    method: 'POST',
    headers: { 'Authorization': 'Bearer YOUR_TOKEN' },
    body: JSON.stringify({ to: phone, text: message })
  });
});